FREQUENTLY ASKED QUESTIONS
Explore these FAQs first, then if you still have a question, we’d be happy to help.
General Questions
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What do I do if my delivery’s been damaged?
If your package been damaged during transportation it’s important that you save all packing material so that we can control it if necessary. Then contact our customer support by e-mail. Let us know that it concerns a damage during transportation and attach an image, if possible.
Can I use more than one discount code on the same purchase?
It can sometimes be possible. Check the conditions that apply to your particular discount code.
Product Questions
What is the rockwell hardness of the different steels and what does it mean?
The Rockwell scale provides a convenient way to compare the hardness of two materials, such as types of steel. It measures hardness based on the depth of penetration of a diamond cone pressed into the material at a constant pressure. Put simply, the higher the number, the harder the material.
What are the different shapes and what are their purposes?
Each knife shape has been developed over time to meet specific needs. KITORY’s general-purpose knives, like chef’s and paring knives, are essential in every kitchen, while specialized knives, such as boning and cleaving knives, are designed for tasks involving meat. For detailed uses of each knife, check the product descriptions on the KITORY website.
Use & Care Questions
How should I store my knives?
Store your knives in a block, a knife case, an in-drawer knife holder, a sheath, a magnetic bar, or in the original box. If your knives are just thrown in a drawer, they can get dulled or chipped, as well as being a potential hazard when you reach into the drawer.
How do I inspect my knives? And how often?
We suggest you inspect your knives every time you use them. Since the cutting edge is thin, sharp, and unpolished, it’s the most vulnerable. Check it first. Make sure the edge looks smooth with no discoloration. Then check the whole blade for any tarnish or rust. Don’t see anything? Perfect. Let’s cook. If you do spot something, address it right away.
What is the proper way to hone a blade?
To maintain the life of your blade and for optimal performance, it’s important to keep your knife honed. But remember that there’s a big difference between honing and sharpening. Honing maintains your blade. It simply realigns the micro edge of your blade to give you the best performance possible—until your knife is ready for sharpening. Sharpening actually removes metal from the blade, putting a fresh edge on the knife. If you hone regularly, you’ll cut down on the need for sharpening and extend the life of your knife.